Chapter-Art.com is is the exclusive website where you can buy limited edition artworks by Chapter.
How can I trust buying on Chapter-Art.com?
We know that safety and trust are really important to you and being frequent online shoppers ourselves we take it seriously. When you purchase an item on Chapter-Art.com, you can buy with confidence, knowing that the artwork you receive is original and signed and numbered by the artist himself.
Why do i need to register before making a purchase?
Registering is quick and easy, we require only a password in addition to the email that you provide. Having an account lets you keep track of your orders’ status from your dashboard easily.
How do I change my email settings?
To change your connected email address or change your email notifications, follow the steps below:
On the upper right hand corner of any page you’ll see a link called ’Account’ or your username if you’re signed in. Click on your username to access your user account dashboard.
Select “Account settings”. You are then able to change your connected email address, shipping address, and specify if you’d like to receive email from Chapter-Art.com.
I forgot my password, how can I get a new one?
It happens to the best of us. Go to this page so you can set a new one.
Can I make my own list of favourite products? Where can I see it?
Yes! If you like a product just click on the desire (heart) icon below it. This will automatically save it to your desired list, which you can find under your account dashboard. On the upper right hand corner of any page you’ll see a link called ’Account’ or your username if you’re signed in. Click on your username to access your user account dashboard.
What forms of payment does Chapter accept?
We are accepting payment with Visa and MasterCard. All credit cards used for payment must have a valid billing address.
Are my payments secure?
All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser.
For your own safety we do not save any payment information. Payments are made directly through Stripe—certified to PCI Service Provider Level 1, the most stringent level of certification, so we can guarantee that important information stays confidential and private.
Buying from Chapter
When you buy something from Chapter-Art.com, we will send you a confirmation and details of the signed-for shipment. We expect that your artwork will be with you in about 10-14 days.
How do I check the status of an order?
In “My orders” you can see the progress of all of them. Once delivered, you will receive more information on how to track the package and when it will arrive.
To check the status of your sale, hover over your profile icon in the top right corner of the screen. Click it and choose ‘Orders’ in your dashboard, which is a page of all your active and previous orders.
If on the right hand side of the listing title the icon is Orange, it means that the item has not shipped yet. You will receive a shipping confirmation email when the tracking number has been put into the system and your order receipt with your dashboard will provide the info for you to track the shipment.
SHIPPING & RETURN
Which countries do we ship to?
We ship to Europe and the EU, USA and Canada, Japan, Australia and New Zealand. Send us an email if there is any doubt. As long as the credit card billing address and the shipment address are the same, or the 3D secure is validated, we will ship worldwide.
How much will delivery cost?
For standard artworks, the rate is €10, £10 or US$12.50.
Large format artworks, the rate is €20, £20 or US$25.00.
Bespoke artworks will be calculated.
*Some countries may charge customs and duties for your parcel. You are responsible for these customs and duties charges.
How long does it take normally for an order to arrive?
For standard artworks, approximately 10 to 14 days, but we will keep you informed of the status via the postal tracking number.
Information Collected or Received
Whilst communicating with you, we may collect personally identifiable information, including your name, anonymous demographic information which is not unique to you, such as your age and gender. We may gather additional personal or non-personal information in the future.
Information about your computer hardware and software may be automatically collected. This information can include: your IP address browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Chapter-Art website.
Chapter respect your data and we assure you we will not use your data inappropriately or sell your data to anyone else.
Collection and use of personal information
Chapter-Art.com and Bes&Co CB (We) collect and use your personal information to operate its website and deliver the services you have requested.
When you place an order on the Site, you must provide your first and last name, a valid email address, phone number, billing address, shipping address, and credit card number. We will use this information to fulfil the order you place and to communicate with you about it.
We uses your information for four purposes: (1) to fulfil the orders you place on the Site, (2) to answer any customer service inquiries that you may have, (3) to contact you about special offers, Chapter-Art news and new products and (4) to understand the shopping habits of our customers to better serve them in the future.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience any interactive features of the Chapter-Art.com or other websites you visit.
Children Under 13
Chapter-Art.com does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.